Refund and Returns Policy

At Exquisite Fascinators we pride ourselves on complete customer satisfaction and are happy to offer necessary refunds when you shop with us. If you are not entirely satisfied with your purchase, or if your product is faulty or damaged, you may return the goods to us for either an exchange or refund.

Returning unwanted and damaged items

All returned goods should be with their original packaging with tags attached and in an unworn / unused condition and should be returned to us within 14 days of receipt. If the tags have been removed, or if the item is returned outside of the specified time, the goods will be ineligible for return.

Please make sure the goods are packaged securely and we recommend that you return your goods by registered post or obtain a proof of posting. Exquisite Fascinators will not be liable for non-delivery of returned goods or returns which have been damaged in transit.

You will be liable for the return postage costs and we are unable to refund shipping costs paid for original delivery. In the event that the hat was faulty we will cover the costs for any returns

For international orders, we do not refund any additional fees and charges which you may have incurred, such as import VAT or customs duties. Refunds can take up to 14 business days to reach customer account.